GDPR

GDPR Policy

vividvast (“we,” “us,” or “our”) respects your personal information and is committed to protecting your data and privacy while using our website and services. This policy explains how we collect, use, store, and safeguard your personal information, and outlines your rights under the General Data Protection Regulation (GDPR).

1. Scope of This Policy

This GDPR policy applies to all online services and shopping experiences provided by vividvast, including browsing, placing orders, making payments, returns, refunds, and customer service interactions.

2. How We Collect Information

We may collect information in the following ways:

• Cookies and Tracking Technologies: Used to remember your login status, shopping cart contents, and improve website functionality. You can manage your cookie preferences in your browser settings.

• Account and Order Information: Including your name, contact details, shipping address, payment information (note: we do not store full card details), and order history.

3. How We Use and Share Your Information

Your information is used for the following purposes:

• Performance of Contract: To process your orders and deliver purchased products and services.

• Consent: For newsletters or promotional communications, only if you explicitly opt in.

• Legal Obligations: To comply with tax, accounting, and regulatory requirements.

• Legitimate Interests: To improve user experience, detect fraud, and ensure account security.

We do not sell your personal data. Information may be shared with logistics or payment providers strictly as needed to complete transactions or deliver goods.

4. Data Storage and Authorization

• Your personal and order data is securely stored and only accessed when necessary.

• Cookie data is used only with your consent, which can be withdrawn at any time.

• All data handling strictly complies with GDPR regulations to ensure your rights are respected.

5. Your Rights Under GDPR

You have the following rights:

• Access and Correction: View and update your account or order information.

• Deletion and Withdrawal: Request deletion of personal data or withdraw consent, subject to legal and operational requirements.

• Processing Restrictions and Objection: Request limitations on certain data processing or object to its use.

To exercise these rights, please contact our customer service team using the details below.

6. Legal Basis for Processing

We process your personal data based on GDPR and relevant Australian regulations, including:

• Contractual Necessity: Required to fulfill orders and provide purchased services.

• Explicit Consent: For newsletters or marketing communications when authorized.

• Legal Obligation: To meet tax, accounting, or regulatory requirements.

• Legitimate Interest: To enhance user experience, prevent fraud, and protect account security.

7. Contact Us

For any questions or to exercise your GDPR rights, please contact vividvast customer support:

Address: 146 SANDRE ST, SAGINAW, MI, 48602-2516, US
Phone: +1 (586) 093-0689
Email: itcare@vividvast.com

Online Hours: Monday–Friday, 9:00–12:00 and 14:30–18:30 (GMT)