Legal Disclaimer
Additional Legal Disclaimer
At vividvast (“we,” “us,” or “our”), this Additional Legal Disclaimer is provided to help you clearly understand your rights and the processes related to our online shopping services.
1. Commercial Transparency
We ensure that product information, prices, and associated fees are clearly displayed so that you can make informed decisions before placing an order. All prices include applicable taxes and fees, avoiding hidden or unexpected costs.
2. Business Nature and Shipping
Our operations are fully online. All products are delivered to the address you provide via our logistics partners. Shipping and processing times are indicated on product pages and in our Shipping Policy, allowing you to track the status of your order clearly.
3. Customs and Tax Compliance
All product prices include Australian Value Added Tax (VAT) and Delivered Duty Paid (DDP) charges. You do not need to handle customs clearance, and no additional fees will be charged upon delivery. Pricing is fully transparent.
4. Cancellation and Refund Rights (31-Day No-Reason Return & Exchange)
From the date of receipt, you may exercise your right to return or exchange products within 31 days without providing a reason. Procedures, conditions, and shipping cost responsibilities are detailed in our Return & Exchange Policy, ensuring a clear and convenient process.
5. Payment and Data Security
All payments are processed through secure channels. We do not store your payment card information. Visa and MasterCard are accepted for payments, and the total order amount includes product price and shipping fees with no extra charges.
6. Warranty and Services
We strive to provide a stable and reliable online shopping experience but cannot guarantee against service interruptions caused by network issues, logistics delays, or force majeure. Any product quality issues are handled according to our Return & Exchange Policy and Refund Policy.
7. Complaints and Contact
If you have any questions or need assistance, please contact us:
Address: 146 SANDRE ST, SAGINAW, MI, 48602-2516, US
Customer Service Phone: +1 (586) 093-0689
Customer Service Email: itcare@vividvast.com
Service Hours: Monday–Friday, 9:00–12:00 and 14:30–18:30 (GMT)
8. Dispute Resolution
We comply with Australian laws, including GDPR requirements. This policy may be updated as needed, and we will notify you of any changes to ensure you are aware of the latest terms.