Order Cancellation Policy
Order Cancellation Policy
At vividvast (“we,” “us,” or “our”), we provide clear guidelines to help you cancel orders when necessary.
1. Conditions for Order Cancellation
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Orders placed within 48 hours and not yet shipped can be cancelled directly.
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Orders placed more than 48 hours ago or already shipped cannot be cancelled directly. In such cases, you may request a return and refund after the order is delivered. For more details, please refer to our Return & Exchange Policy.
2. Order Cancellation Process
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Contact our customer service via email or phone to submit your cancellation request.
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Provide necessary information such as your order number and payment proof.
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Our customer service team will review your request promptly and notify you of the outcome via the contact method you provided.
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If approved, we will arrange the refund accordingly.
3. Refund Process
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Refunds will be returned to the payment card (Visa or MasterCard) used for the original purchase.
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Refunds typically take 3–7 business days to process, depending on your bank.
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If there is a delay or issue with your refund, please contact us for assistance. For more details, refer to our Refund Policy.
4. Contact Information
For cancellation requests or related inquiries, please reach us at:
Address: 146 SANDRE ST, SAGINAW, MI, 48602-2516, US
Customer Service Phone: +1 (586) 093-0689
Customer Service Email: itcare@vividvast.com
Service Hours: Monday–Friday, 9:30–12:00 and 14:00–18:30 (GMT)