At vividvast (“we,” “us,” or “our”), we provide delivery services for furniture products. The following outlines the shipping process, responsibilities, and important considerations for a smooth experience.
Our delivery service currently covers all regions within Australia. International shipping is not supported. Please ensure your shipping address is within our delivery area to avoid delays or delivery issues.
Orders AUD 80 or above qualify for free shipping.
Orders below AUD 80 incur a flat shipping fee of AUD 3.99.
All shipping fees are included in the total order price; no additional charges will apply upon delivery.
Our business hours are 9:00–18:00 (GMT):
Orders placed before 18:00 will begin processing the same day.
Orders placed after 18:00 will be processed on the next business day.
Orders placed on weekends or public holidays will start processing on the next business day.
Typically, orders require 1–3 business days for packaging and preparation before shipment. High-demand periods may result in minor delays.
From the date of shipment, deliveries are expected to arrive within 5–6 business days. Actual delivery time may vary due to logistics network conditions.
Our partnered carriers include:
SEUR
Redur Spain
MRW
Australia Post
PackLink
Carrier details will be provided in your shipment confirmation email for easy reference.
Once your order is shipped, you will receive an email containing:
Order number
Billing information
Logistics carrier name
You can track your order by visiting our website’s Order Tracking page and entering your registered email or phone number along with the order number to check real-time shipment status.
Product damage or loss: Contact us immediately if the product is damaged or lost during shipping.
Shipping changes or cancellations: For adjustments to shipped orders, contact us promptly. We will coordinate with the carrier to the best of our ability.
Delivery address accuracy: Please provide complete and accurate shipping information. We are not responsible for delays or losses caused by incorrect addresses.
Upon receiving your items, please check that the packaging is intact.
If you notice any damage, missing items, or abnormalities, record and photograph them immediately to facilitate prompt assistance.
For inquiries or issues regarding shipping, please contact us:
Address: 146 SANDRE ST, SAGINAW, MI, 48602-2516, US
Customer Service Phone: +1 (586) 093-0689
Customer Service Email: itcare@vividvast.com
Service Hours: Monday–Friday, 9:00–12:00 and 14:30–18:30 (GMT)
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