At vividvast (“we,” “us,” or “our”), we provide the following guidance to help you understand refund procedures under different circumstances.
Refund requests may be submitted in the following situations:
Order Cancellation: If you successfully cancel your order before it has been shipped and receive confirmation, the payment will be processed for a refund.
Return Refund Approval: After receiving your product, if it meets the conditions outlined in our Return & Exchange Policy and is approved upon inspection, you may request a refund.
All refunds will be returned to the payment card (Visa or MasterCard) used for the original transaction.
Refund processing time depends on the bank, typically 3–7 business days. In case of delays, please contact us for assistance.
In rare cases, refunds may be delayed or encounter issues due to payment information errors or banking system delays.
If such issues occur, you may contact our customer service via email or phone, and we will assist you in verifying and resolving the refund status.
We strive to ensure a smooth refund process but cannot be held responsible for delays caused by factors beyond our control.
Users must provide accurate and complete payment information to facilitate proper refund processing.
For inquiries or to request a refund, please contact us:
Address: 146 SANDRE ST, SAGINAW, MI, 48602-2516, US
Customer Service Phone: +1 (586) 093-0689
Customer Service Email: itcare@vividvast.com
Service Hours: Monday–Friday, 9:00–12:00 and 14:30–18:30 (GMT)
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