At vividvast (“we,” “us,” or “our”), we are committed to providing a seamless online shopping experience for furniture products. This policy outlines the scope of our services, responsibilities, order processing, and related procedures.
This policy applies to all users accessing and using our website, placing orders, or participating in any online services. It covers user accounts, order processing, payment, shipping, returns & exchanges, and refunds.
Users must provide accurate and valid registration information.
We will maintain website operation and data security reasonably but are not responsible for interruptions caused by network issues or uncontrollable factors.
Users are responsible for safeguarding account credentials and are liable for all activities under their accounts.
We strive to ensure product information, inventory, and pricing are accurate.
Product prices and stock are based on the information at the time of order submission.
In case of discrepancies, we will contact users and provide transparent handling procedures.
All orders must be completed via the payment methods provided on the website. Once payment is successful, orders enter the processing workflow.
Order totals include product prices, shipping fees, and applicable taxes (e.g., Australian VAT).
For payment method details, refer to our Payment Methods page.
Orders are generally processed within 1–3 business days.
Detailed information on shipping timelines, carriers, and delivery scope can be found in our Shipping Terms.
Orders placed within 48 hours and not yet shipped can be canceled.
Orders exceeding 48 hours or already shipped cannot be canceled directly; users may apply for returns after receipt.
See Order Cancellation Policy for detailed procedures.
We offer returns and exchanges within 31 days of receipt for damaged items, quality issues, odor, color discrepancies, or incorrect items.
Detailed procedures, responsibilities, and processing times are in our Returns & Exchanges Policy.
Refunds are processed to the original payment card (Visa or MasterCard).
Typically, refunds are completed within 3–5 business days; delays should be reported to our customer service.
See Refund Policy for more details.
We comply with Australian law, including GDPR.
We reserve the right to update policies and will notify users of changes.
Any disputes should first be resolved through communication; unresolved cases will follow legal procedures.
User data collection, usage, and storage comply with GDPR and privacy protection principles.
Personal information will not be sold or shared without authorization.
See Privacy Policy for detailed rights and procedures.
All website content, images, and text are protected under intellectual property laws.
Unauthorized commercial use or redistribution is prohibited.
While we strive to ensure the accuracy of information and services, we are not liable for losses due to network interruptions, force majeure, or third-party services.
Users should exercise reasonable care when using the website and services.
This policy may be updated as business needs or legal requirements change.
Updated versions will be published on the website, and continued use of the site or placing orders indicates acceptance of the latest terms.
For inquiries regarding services, orders, or other issues, please contact us:
Address: 146 SANDRE ST, SAGINAW, MI, 48602-2516, US
Customer Service Phone: +1 (586) 093-0689
Customer Service Email: itcare@vividvast.com
Service Hours: Monday–Friday, 9:00–12:00 and 14:30–18:30 (GMT)
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